Refund Policy

We want you to love your purchase — but if something’s not right, we’re here to make it better.

✅ Eligibility for Returns & Refunds

  • You have 14 days from the delivery date to request a return.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Proof of purchase (order number or confirmation email) is required.

🚫 Non-Returnable Items

  • Items marked as final sale

  • Used personal care products (for hygiene reasons)

  • Digital downloads or gift cards

🔁 Exchange & Replacement

Received a damaged or wrong item?
No worries — we’ll replace it free of charge. Just contact us within 7 days of delivery with photos of the issue.

💳 Refund Process

  • Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days.

  • Shipping fees (if any) are non-refundable unless the return is due to our error.

📩 How to Request a Refund

Email us at support@[yourstorename].com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

We’ll get back to you within 24–48 hours with next steps.